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Contents:

Article 1- Definitions

Article 2- Corporate identity / entrepreneur

Article 3- Relevance

Article 4- Offer

Article 5- Agreement

Article 6 - Right of withdrawal

Article 7 - Withdrawal costs

Article 8 - Exclusion of right of withdrawal

Article 9 - Prices

Article 10 - Conformity and guarantees

Article 11 - Delivery and execution

Article 12 - Duration of transactions: duration, termination and extension

Article 13 - Payments

Article 14 - Complaints

Article 15 - Disputes

Article 16 - Additional and deviating provisions

 

Article 1 - Definitions

In these Terms / Conditions the following definitions apply:

Consideration of time: the period during which the consumer can exercise the right of withdrawal.

Consumer: the natural person who does not act on behalf of a company or profession and enters into a distance contract with the entrepreneur.

Day: calendar day

A length transaction: a distance contract relating to a series of products and services, the delivery obligation and purchase of which are spread over a certain period.

Durable medium: any instrument that allows the recipient or the entrepreneur to store information addressed to him personally in a way that is accessible for a future period for the purpose of the information and allows the stored information to be kept unchanged reproduced.

Right of withdrawal: the option for the consumer to terminate the distance contract within the cooling-off period.

Entrepreneur: The natural person or company that offers products remotely to consumers.

Distance agreement: an agreement based on a system organized by companies for the distance sale of products and services, including concluding an agreement using one or more techniques for distance communication.

Distance communication technique: a means that can be used to conclude a contract without the consumer and the entrepreneur meeting simultaneously in the same place.

 

Article 2- Corporate identity / entrepreneur

Jeweler Arie de Koning V.O.F.

Visiting address: Midstraat 43 8501AE Joure

Telephone number: 0513-412730 can be reached during our opening hours:

Tuesday, Wednesday, Thursday and Friday from 10:00 am to 5:30 pm.
Saturday from 10:00 am to 4:30 pm

Email address: [email protected]

Chamber of Commerce number: 01056812

VAT identification number: NL803297178B01

 

If the entrepreneur's activity is subject to a relevant licensing system: the data of the supervisory authority.
If the entrepreneur practices a regulated profession:
The professional association of which the entrepreneur is a member:
The profession, the location in the EU or in the European Economic Area where this profession is assigned:

A reference to the professional rules that apply in the Netherlands and instructions on where and how accessible these professional rules are.

 

Article 3- Relevance

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of the general terms and conditions will be made available to the consumer. If it is not reasonably possible before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur and, at the request of the consumer, these general terms and conditions will be sent to the consumer as soon as possible without additional costs. cost.

If the distance contract is concluded electronically, notwithstanding the previous article and before the distance contract is concluded, the text of the general terms and conditions / terms and conditions can be made available to the consumer electronically so that the text can be easily stored on a sustainable medium. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the consumer can find the general terms and conditions electronically and that these terms and conditions will be sent to the consumer electronically or otherwise at the consumer's request without additional costs. sent.

In the event that, in addition to these general terms and conditions / conditions, specific product and service conditions also apply, the second and third articles apply mutatis mutandis and in the event of conflicting terms / conditions, the consumer can rely on the relevant terms / conditions that are most favorable to the consumer.

 

Article 4- Offer

If an offer has a limited validity or has other specifications, this will be expressly stated.

The offer contains a complete and accurate description of the products and services offered. The description is sufficiently detailed to allow a proper consumer assessment of the products/services. The images used by the entrepreneur are a true representation of the products and services. Obvious errors and mistakes do not bind the entrepreneur.

Each offer contains such information that it is clear to the consumer what rights and obligations are associated with the offer when it is accepted by the consumer. This concerns in particular:

 

• price including taxes
• possible delivery costs
• the manner in which the agreement was concluded and the necessary signatures
• whether the right of withdrawal is applied
• the method of payment, delivery and execution of the contract
• the deadline for accepting the offer or the period within which the entrepreneur guarantees the price
• the level of the rate for distance communication if the costs for the use of the technology for
• distance communication are calculated on a different basis than the regular rate for communication
• if the agreement has been archived after the conclusion and if so, how to consult it for the consumer
• the way in which the consumer, before concluding the agreement, can check and, if necessary,
• correct the information provided by him in the context of the agreement
• any other languages, including Dutch, for the agreement
• the codes of conduct to which the entrepreneur is subject and the way in which the consumer can
• consult the codes of conduct electronically; and
• the minimum duration of the distance contract in the case of a continuing performance contract.

Article 5- The agreement

The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the conditions.

If the consumer has accepted the offer electronically, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed acceptance, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transmission and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take the necessary security measures.

The entrepreneur can report or check within the legal framework whether the consumer can meet the payment obligations, and also check all important facts and factors necessary to conclude a good distance contract. If, based on research, the entrepreneur has good reasons not to conclude the agreement, he has the right to justify and refuse an order / request or he can attach special conditions to the execution of the offer.

The entrepreneur sends the following information with the products or services, in writing or in such a way that the consumer can store the data in an accessible manner on a durable medium:

An. The company's address for the consumer to file complaints

1. The conditions and the way in which the consumer can exercise the right of withdrawal and a clear indication regarding the exclusion of the right of withdrawal.
2. Information about warranties and after-sales services.
3. Article 4 paragraph 3 unless the entrepreneur has already sent this information before the execution of the agreement.
4. The requirements for terminating the agreement if the agreement has a duration of one year or more or is of indefinite duration.

In case of a length transaction, the previous clause is e. only applies to the first delivery.

 

Article 6 - Right of withdrawal

When delivering products:

1. When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the entrepreneur of this within 14 days of receipt of the product. The consumer must make this known using the model form or by means of another means of communication such as by e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
4. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 14 days after registering the return. This is subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided. Refunds will be made via the same payment method(s) used by the consumer unless the consumer expressly gives permission (at the request of the entrepreneur) for a different payment method.
5. If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Delivery of services:

After delivery of services, the consumer has the option to terminate the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement.

To exercise the right of withdrawal, the consumer must adhere to the reasonable and clear instructions provided by the entrepreneur when making the offer or ultimately delivering the service.

Engraving:

*Exception to this right of withdrawal are items that we were allowed to engrave on behalf of the customer. We cannot accept returns of these items. The right of withdrawal therefore does not apply. The sale is final after successful payment. Have we made an engraving error in relation to the specified text/name/date, etc. we will then replace the item as soon as possible.

 

Article 7 - Costs in case of withdrawal

1. If the consumer exercises his right of withdrawal, a maximum of the costs of return will be borne by him.
2. If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.
3. The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before concluding the purchase agreement.

 

Article 8 - Exclusion of right of withdrawal

The entrepreneur can exclude the consumer's right of withdrawal to the extent provided in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has stated this clearly and at least in a timely manner before concluding the agreement.

Exclusion of the right of withdrawal is only possible for products that are prepared by the entrepreneur according to the consumer's specifications:

1. That they are clearly personal in nature.
2. Which due to their nature cannot be returned.
3. That can spoil or age quickly.
4. The price of which is dependent on fluctuations in the financial market over which the entrepreneur has no influence.
5. Individual newspapers and magazines.
6. For audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for the following services:

Concerning accommodation, transport, restaurants or to spend free time on a certain date or during a certain period.

1. The delivery of which has started with the express consent of the consumer before the cooling-off period has expired.
2. Betting bets and lotteries.

 

Article 9 - Prices

During the period of validity stated in the offer, the prices of the products and services offered will not be increased, except for price changes as a result of changing VAT rates.

Notwithstanding the previous paragraph, the entrepreneur can offer products and services with variable prices when these prices are subject to fluctuations on the financial market and the entrepreneur has no influence. This exposure to fluctuations and the fact that the prices mentioned are target prices are stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

Price increases from 3 months after the conclusion of the agreement only if the entrepreneur has stipulated this and that are the result of legal regulations or provisions. Or the consumer is entitled to terminate the agreement from the day on which the price increase takes effect. The prices stated in the offer include VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

 

Article 10 - Conformity and guarantees

The entrepreneur ensures that the products and services comply with the agreement, ensures the specifications stated in the offer, ensures reasonable requirements, soundness and / or usability and ensures the existing legal provisions on the date of establishment and/or government regulations. If agreed, the entrepreneur also ensures that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does not affect the rights and claims that the consumer can assert against the entrepreneur under the agreement.

 

Article 11 - Delivery and execution

The entrepreneur only considers orders to be processed when they have been paid. Payments are made via payment partners: Mollie (iDeal) or PayPal. The consumer can also pay via bank transfer. Simply completing an order is not sufficient, payment must also be made for the order.

The entrepreneur will take the utmost care when receiving and executing orders for products and when assessing requests for services.

The address communicated by the consumer to the entrepreneur is considered the place of delivery.

Taking into account what is determined in Article 4 of the general terms and conditions/provisions, the entrepreneur will execute the accepted orders expeditiously, but no later than within 30 days, unless a longer period has been agreed.

If delivery is delayed or if a delivery cannot be made or cannot be made partially, the consumer will be informed of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement without further costs and is entitled to compensation.

In the event of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 30 days after the dissolution.

If delivery of an ordered product proves impossible, the entrepreneur will strive to make a replacement product available. At least before delivery, it will be stated in a clear and understandable manner that a replacement product will be delivered. The right of withdrawal cannot be excluded with regard to replacement products. The costs of any return shipment are borne by the entrepreneur.

 

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise. If you receive a damaged product, you must report this by email within three days. You can send this email to our email address.

We offer free shipping on items above a certain minimum amount. This minimum amount is currently

€50. for shipping within the Netherlands. For free shipping in the EU and Worldwide, a minimum order amount of €500 incl. VAT applies.

The buyer is responsible for the correct delivery of data upon purchase. If the shipment goes wrong due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer for this. This may result in a shipping delay.

We do everything we can to deliver the order to the delivery address within the expected delivery time. If there is a shipping delay, the buyer will be notified as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement without costs. We bear the risk of loss or damage to the shipment until the package has been delivered, unless otherwise agreed.

If the buyer receives a product that he has not ordered, he must inform us of this by e-mail as soon as possible (within 24 hours of receipt of the order). The buyer is responsible for returning the product after consultation and will be reimbursed for the costs.

The buyer may also return the product without giving a reason up to 14 days after receipt. You will then receive your money back immediately. The return costs in this case will not be reimbursed.

If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. This can be done via the email address below or by telephone. We will then decide how the matter will be handled. In most cases you will receive a new product immediately, but you may also have to return the product first. If the customer returns the product without first contacting us, he cannot reclaim the costs incurred from us.

If the order is lost in transit or if the buyer claims not to have received the order (even if this is apparent from the tracking information), an investigation procedure will be initiated by the carrier. To maintain high customer satisfaction, we will provide a suitable solution for the customer as quickly as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase amount will be refunded. Both we and the customer must fully cooperate with the carrier.

If a shipment has still not been delivered to the buyer's delivery address 14 days after the shipment date, he is obliged to contact us by email within 14 days (i.e. no later than 28 days after the shipment date).

 

How long will it take to receive my order?

Netherlands – 1 or 2 working days

European Union – 5 to 8 working days

Countries outside the EU – 14 working days

The above expected shipping time varies by country and location. This expected delivery time is indicated in working days. You can track the package with the tracking information sent, which also indicates the current shipping time of the carrier.

Orders placed before 4:30 PM on our working days (Tuesday to Saturday) (with the exception of engraving work) will be shipped the same day. We do not ship orders on Sundays and Mondays.

 

Postage costs

THE NETHERLANDS:

Shipping within the Netherlands via package with Track & Trace code: FREE!

EU/Worldwide:

Shipping outside the Netherlands via package with Trace & Trace code: Europa €9,- and worldwide €15,-.

Import costs may apply in the country of destination, so keep this in mind! We will have no influence on this. Any customs declaration papers on the package will be completed truthfully!

TO TAKE OFF:

You can also choose to collect your order in our store. You can choose to pay for your order immediately or at our store when you pick it up. Orders can be picked up the next day, the same is possible in consultation. Please note: if you transfer the order amount yourself, you can collect your order the next working day after we have received your payment.

You will ALWAYS receive an email when your order is ready for collection.

We charge 21% VAT on sales in the Netherlands and Europe.

 

Which countries do we ship to?

We ship our products to all countries. Products can also be picked up in our store.

 

Article 12 - Duration of transactions: duration, termination and extension

To end

The consumer can at any time terminate an agreement that has been entered into for an indefinite period and which extends to the regular delivery of products (including electricity) and services, subject to the applicable termination rules with a notice period of no more than one month.

The consumer can at any time cancel an agreement that has been entered into for a fixed period and which extends to the regular delivery of products (including electricity) or service at the end of the fixed period, taking into account the applicable notice periods of no more than one month.

In the agreements in the previous paragraph, the consumer can:

cancel at any time without restrictions to end at a certain time or for a certain period
at least cancel in the same manner as they were entered into by him
cancel at any time with the same notice that the entrepreneur has obtained for himself.

 

Expansion

An agreement that has been entered into for a specific period and that extends to the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a specific period.

Notwithstanding the previous paragraph, an agreement entered into for a fixed period and which extends to the regular delivery of newspapers, weeklies and magazines can be automatically extended for a fixed period of three months. If the consumer can cancel this extended agreement at the end of the extension period with a notice period of one month.

An agreement that has been entered into for a definite period and that extends to the regular delivery of products and services may only be automatically extended for an indefinite period if the consumer cancels at any time with a notice period of no more than one month and a notice period of no more than three months if the agreement provides for a regular delivery, but less than once a month, of newspapers, weeklies and magazines.

An agreement entered into for a fixed period and which extends to regular delivery of newspapers, weeklies and magazines (trial and introductory subscription) is not automatically extended and ends automatically at the end of the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer can cancel at any time after one year with a notice period of no more than one month, unless reasonableness and fairness opposes cancellation before the end of the agreed duration.

Article 14 – Complaints

The consumer has the obligation to immediately report any inaccuracies in payment details provided or stated to the entrepreneur.

 

Article 13 - Payment

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs communicated to the consumer in advance.

iDEAL

If you have a Dutch bank card, you can choose to pay with iDEAL. You go through the same steps as with internet banking. You then pay in the trusted online payment environment, based on specific security methods of your own bank.

 

Riverty – Pay afterwards (Netherlands & Belgium)

Riverty carries out the entire post-payment process for jeweler Arie de Koning. This means that you can view and pay for a Riverty payment overview via the Riverty App. With the Riverty App you can arrange this safely and easily on your smartphone. In the online environment MyRiverty you can manage your payment statements from your computer or tablet. Riverty keeps you informed via push notifications & e-mail when a payment overview is ready for you. You can pay afterwards at Juwelier Arie de Koning up to an amount of €2500 if you pay for the first time via Riverty.

To approve your request for post-payment, Riverty carries out a data check. Riverty applies a strict privacy policy as described in its privacy statement. In the unlikely event that your request for payment with Riverty is not authorized, you can of course pay for your order with another payment method. You can always contact Riverty if you have any questions. For more information, please refer to Riverty. You can always contact Riverty if you have any questions. For more information, please refer to the consumer section of the Riverty website.

What is Riverty 14-day Invoice and Riverty Direct Debit?

We as an online store (hereinafter the "Online Store") offer you Riverty 14-day Invoice or Riverty Direct Debit in cooperation with an external service provider, Riverty GmbH, Gütersloher Straße 123, 33415 Verl, Germany ("Riverty", for more information see https: //www.riverty.com/nl-nl/impressum/). To pay with Riverty 14-day Invoice or Riverty Direct Debit, you must have a billing and delivery address in the Netherlands. This address may not be a PO Box. Furthermore, you must be a business (regardless of whether it is operated through a sole proprietorship, general partnership, limited partnership, partnership, cooperative, foundation, B.V., N.V., SE or otherwise) or be at least 18 years old (art. 1: 234 BW). Riverty adheres to the age limit of 18 years and the payment method is not available for minors.

If you choose to pay for your order with Riverty 14-day Invoice or Riverty Direct Debit, this means the following:

Riverty will carry out a credit and address check (see section 1.1 below) to determine whether this payment solution is available for your order;

if Riverty 14 Day Invoice or Riverty Direct Debit is available, this will be confirmed to you when completing your order in store;

As soon as you enter into an agreement with our Online Store for your order (the "Transaction") and your choice of Riverty 14-day Invoice or Riverty Direct Debit, there will be a transfer to Riverty of all existing and future claims for the amounts (including the price ) that you must pay to our Online Store in connection with that order (the “Transfer”);

in connection with the Transfer, you will receive one invoice or payment statements for your order from Riverty by email (or by regular mail if no email address is available) (each also referred to hereinafter as an "Invoice");

when using Riverty 14-day Invoice, any amount payable by you must be transferred to a Riverty account as stated on the Invoice 14 days after the date of the Invoice. When using Riverty Direct Debit, the amount stated on the Invoice will be collected when it is due from the account you specified in the SEPA instruction to Riverty;

Riverty is only involved in the payment process and therefore our Online Store remains responsible for all other aspects of the Transaction, in particular the execution of the order and the quality of what you receive.

 

When do these conditions apply?
These conditions apply as soon as you choose to pay via Riverty 14-day Invoice or Riverty Direct Debit at our Webshop. A choice for Riverty 14-day Invoice or Riverty Direct Debit leads to the creation of rights and obligations between you and our Online Store (and also between you and Riverty, from the Transfer onwards). If you choose Riverty 14-day Invoice or Riverty Direct Debit, these conditions form an integral part of the agreement between you and our Webshop for the relevant Transaction.

For the avoidance of doubt: these conditions also apply if you place an order via our Webshop by telephone.

1. How does Riverty 14-day Invoice or Riverty Direct Debit work?
1.1 When you choose Riverty 14-day Invoice or Riverty Direct Debit, our Webshop will assess whether this payment solution is available for your order. To this end, Riverty carries out a creditworthiness and address check (as described in Riverty's Privacy Statement: https://documents.riverty.com/privacy_statement/checkout/nl_nl).

1.2 If Riverty 14 Day Invoice or Riverty Direct Debit is available for your order, our Online Store will confirm this to you when completing your order in store. If you cannot pay with Riverty 14-day Invoice or Riverty Direct Debit, you can choose another payment method at the checkout.

1.3 Notice of Transfer: Establishment of an agreement between you and our Webshop for your order and the use by you of Riverty 14-day Invoice or Riverty Direct Debit automatically leads to Transfer to Riverty of all existing and future claims for the amounts (including the price ) that you must pay to our Webshop under that agreement. Because of this Transfer, you will receive an Invoice from Riverty with the amount to be paid, usually digitally via email (or by regular mail if no email address is available).

1.4 After the Transfer, all your payments for your Riverty 14-day Invoice for your order must be made to Riverty within 14 days. In connection with the payment, Riverty has taken over the rights of action from the agreement concluded between our Webshop and you.

1.5 After the Transfer, all your payments for your Riverty Direct Debit for your order will be debited by Riverty within 3 days after the SEPA advance notice. In connection with the payment, Riverty has taken over the rights of action from the agreement concluded between our Webshop and you.

1.6 If, after the Transfer, you make a payment to someone other than Riverty (including our Online Store), your payment obligation to Riverty continues. In that case you have to pay again, this time to Riverty.

1.7 Any claim against you can always be transferred unilaterally by Riverty to a third party (including a collection agency in the event of non-payment).

2. When do you have to pay with Riverty 14-day Invoice or Riverty Direct Debit?
2.1 If you choose Riverty 14-day Invoice as payment method, any amount payable by you must be transferred to Riverty within 14 days of the date of the relevant Invoice. The bank account and all required information are stated on the Invoice you receive from Riverty.

If you choose Riverty direct debit as a payment method, you expressly authorize Riverty to automatically collect the amount stated in the Invoice from the (bank) account number you specified and you will have paid in full once the collection has been successfully completed and the refund period has expired. As soon as your request to pay via Riverty has been accepted and you will pay via the standard European direct debit, we will send you a preliminary notification in which we confirm your direct debit order. You will receive this advance notice 3 days before we collect the money. By choosing Riverty's payment service you agree to the 3-day period.

2.2 If you have chosen the option to pay via Riverty Direct Debit, you must ensure that there are sufficient funds available in the account you specified.

3.What happens in the event of payment arrears?
3.1 If you do not pay an amount within the period stated on the Invoice, the amount to be paid is immediately due and you will be in default without further notice of default.

3.2 In the event of a payment arrears, Riverty will send you a reminder and demand payment within 14 days, warning you that if payment is not received within 14 days, you will have to pay collection costs in accordance with the Decree on Reimbursement for Extrajudicial Collection Costs. If you do not respond to this reminder by paying the outstanding amount on time, Riverty will send you a (second) written reminder and the amount to be paid will be increased by part of the extrajudicial collection costs that you have become liable to pay. If you do not respond to this (second) reminder by paying the entire increased amount on time, Riverty will send you a reminder by post (final reminder), whereby the total amount will be increased again; This reminder also states the total amount of extrajudicial collection costs due. For the applicable parts of the extrajudicial collection costs, see https://documents.riverty.com/terms_conditions/fees/nl_nl. The total extrajudicial collection costs that Riverty may charge under applicable Dutch law amount to 15% of the outstanding amount with a minimum of €40 (forty euros).

3.3 From the date on which you are in default, Riverty has the right to charge statutory interest on the amount payable by you from the due date until the date of full payment. If you do not pay an amount within the period stated in the second reminder or notice, you will also owe the extrajudicial collection costs specified by Riverty in accordance with the applicable legal provisions. If collection proceedings subsequently have to be initiated against you, Riverty will charge you all costs for obtaining legal payment (the so-called legal costs).

3.4 If Riverty incurs judicial or extrajudicial collection costs (as referred to in Articles 3.2 and 3.3), the amounts paid by you will first be deducted from those costs. Only after all costs have been paid in full will an amount paid by you be deducted from the amount you originally had to pay for your Invoice.

 

Credit card (Visa/Mastercard)

If you choose to pay by credit card, you will be redirected to a secure environment where you can enter your credit card details. The following credit cards are accepted: Visa and MasterCard.

Gift card

If you want to pay with the Juwelier Arie de Koning Gift Card, it is important that you copy the code exactly. It may happen that the amount of your order is higher than the value of your gift card. You can pay the remaining amount using another payment method. In the event of a return or cancellation, the purchase amount will be refunded to the Juwelier Arie de Koning Gift Card. It is therefore important that you keep the gift card until you have received your order in good order.

Other (Bancontact, Mister Card, Belfius, SOFORT, Paysafecard & KBC)

If you choose to pay for the order via the payment methods mentioned in the 'other' section, you will be redirected to a secure environment for the relevant payment method. You can then enter your card details there.

Internet banking

Of course, you can also transfer the amount due yourself via a bank transfer. You can find our account number on your invoice or below. Always include the invoice or order number with your payment. As soon as payment has been received, we will ship your order.

NL 93 RABO 0357067215 in the name of Juwelier Arie de Koning, stating your invoice or order number.

Pick up in our store

You can also choose to collect your order in our store. You can then choose to pay for your order immediately or at our store when collecting it. Orders can be collected the next working day, the same day may be possible upon consultation.

Please note: if you transfer the order amount yourself, you can collect your order the next working day after we have received payment. You will always receive an email when the order is ready for collection.

Article 14 - Complaints procedure

The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the implementation of the agreement must be submitted fully and clearly described to the entrepreneur within 2 months after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.
In case of complaints, a consumer must first contact the entrepreneur. If the online store is affiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).
A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at his option, replace or repair the delivered products free of charge.

 

Article 15 - Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. Even if the consumer lives abroad.
The Vienna Sales Convention does not apply.

 

Article 16 - Additional or deviating provisions

Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.

 

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