Orders placed before 4:30 PM on our working days (Tuesday to Saturday) (with the exception of engraving work) will be shipped the same day. We do not ship orders on Sundays and Mondays.
We offer free shipping for shipping within the Netherlands. For free shipping in the EU and Worldwide, a minimum order amount of €500 incl. VAT applies.
The buyer is responsible for the correct delivery of data upon purchase. If the shipment goes wrong due to an error made by the buyer, we are not responsible for (partial) loss of the order. If we need additional information to send the shipment, we will contact the buyer for this. This may result in a shipping delay.
We do everything we can to deliver the order to the delivery address within the expected delivery time. If there is a shipping delay, the buyer will be notified as soon as possible after placing the order. In that case, the buyer has the right to terminate the agreement without costs. We bear the risk of loss or damage to the shipment until the package has been delivered, unless otherwise agreed.
If the buyer receives a product that he has not ordered, he must inform us of this by e-mail as soon as possible (within 24 hours of receipt of the order). The buyer is responsible for returning the product after consultation and will be reimbursed for the costs.
The buyer may also return the product without giving a reason up to 14 days after receipt. You will then receive your money back immediately. The return costs in this case will not be reimbursed.
If the buyer receives a damaged or incomplete product, he must contact us as soon as possible. This can be done via the email address below or by telephone. We will then decide how the matter will be handled. In most cases you will receive a new product immediately, but you may also have to return the product first. If the customer returns the product without first contacting us, he cannot reclaim the costs incurred from us.
If the order is lost in transit or if the buyer claims not to have received the order (even if this is apparent from the tracking information), an investigation procedure will be initiated by the carrier. To maintain high customer satisfaction, we will provide a suitable solution for the customer as quickly as possible. Usually we first wait for this investigation procedure and then a new product will be sent or the purchase amount will be refunded. Both we and the customer must fully cooperate with the carrier.
If a shipment has still not been delivered to the buyer's delivery address 14 days after the shipment date, he is obliged to contact us by email within 14 days (i.e. no later than 28 days after the shipment date).
How long will it take to receive my order?
Netherlands – 1 or 2 working days
European Union – 5 to 8 working days
Countries outside the EU – 14 working days
The above expected delivery time depends on country and location. We ship the order the same day, if you order & pay before 5:00 PM. An order for a foreign, remote area often takes longer than, for example, New York. This expected delivery time is indicated in working days. You can track the package with the tracking information sent, which also indicates the current shipping time of the carrier.
Where can I find the status of my order?
Once the order has been shipped, you will receive an email with a link to www.internationalparceltracking.com and your unique tracking number.
Where can I find the status of my order?
Once the order has been shipped, you will receive an email with a link to our carrier (PostNL) and your unique tracking number.
What are the shipping costs?
THE NETHERLANDS:
Shipping within the Netherlands via package with Track & Trace code: FREE!
EU/Worldwide:
Shipping outside the Netherlands via package with Trace & Trace code: Europa €9,- and worldwide €15,-
Import costs may apply in the country of destination, so keep this in mind! We will have no influence on this. Any customs declaration papers on the package will be completed truthfully!
Pick up in our store:
You can also choose to collect your order in our store. You can choose to pay for your order immediately or at our store when collecting it. Orders can be picked up the next day, the same is possible in consultation. Please note: if you transfer the order amount yourself, you can collect your order the next working day after we have received your payment. You will ALWAYS receive an email when your order is ready for collection. We charge 21% VAT on sales in the Netherlands and Europe. *'s see general terms and conditions.
Which countries do we ship to?
We ship our products to all countries. You can enter your address details when ordering.
